Return & Cancellation Policy

Return Policy:

We accept returns only in case of defect in the product. For any other issues customers must write to us at sales@madameme.in or call us on our customer service number +91 9725352767, which remains open from Monday to Saturday between 11.30AM to 6.30PM (IST) except declared holidays.

Cancellation Policy:

Once the order has been confirmed and paid by the customer, we don't accept cancellation. For any other issues customers must write to us at sales@madameme.in or call us on our customer service number +91 9725352767

Advice for accepting deliveries:

Customers are advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider. In case of any discrepancy, or damage/tampering to packet is noticed, please leave a remark on receipt of the logistics service provider when accepting delivery of such products.

Terms & conditions for return:

• These terms of return/exchange apply to direct sale by madameme.in only and that these terms are not applicable in case of a sale by third party.

• Defects in workmanship and material are warrented for four months from the date of purchase of product.

• In case the product is with a manufacturing defect or a wrong product has been shipped, kindly email us on sales@madameme.in or call on 9725352767. In the mail, attach photos of the complaint related to the product. Our team will review the complaint, and contact you with the solution in 24/48 hours.

• In case, the complaint found is authentic, “Madameme.in” will try to rectify the issue or replace the same product; if not possible, a store credit will be issued to the customer.

• We accept returns only in case of defect in the product, for account credit only. Product must be received to us within 14 days from the date it was shipped to customer.

• Any footwear, to be returned or exchanged for sizing , should be unused. Thus footwear worn for trial purposes must be done on a carpeted surface. Footwear with worn soles will not be accepted for return or exchange.

• Product must be returned with all tags attached in its original condition along with all packing material such as authenticity cards, dust bags, leather tags etc.

• Product must be unused, unworn, unwashed and undamaged. Damaged or soiled products will not be accepted. “Madameme.in” will not be responsible for any damage caused to the product during return transit to Madame Me. In case of damage during transit, the product becomes ineligible for return and is considered sold.